Orders & Delivery
Check here for Orders & Delivery Related FAQ's for Toys"R"Us
How long will my order take to arrive?
We aim to process all orders within 1-2 business days. During busy periods, such as major sales or Christmas, processing may take a few business days longer due to item availability or seasonal backlog. Once dispatched, estimated delivery times are:.
How do I Track my Order?
You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. We ship with carriers including Australia Post and Direct Freight, and you can track your parcel directly on the carrier’s website using the track
Can I Change or Cancel my Order?
If you need to cancel or change your order (items, quantities, or delivery address), contact us immediately. We’ll try to catch your order before it leaves the warehouse. Partner Warehouse products may be eligible for a change or cancellation request
Do you Ship to New Zealand or Internationally?
We currently deliver within Australia only. We don’t ship to New Zealand or other international destinations. We do allow you to order from anywhere in the world, provided that the delivery address is located within Australia. Please Note: All orders
I ordered a pre-order item, when will it Ship?
Pre-order items are charged in full at the time you place your order. The estimated shipping date is shown on the product page. This may be subject to change. Please keep your shipping and contact details up to date so we can deliver without delays.
My order hasn’t arrived or tracking has stopped moving. Help!
If your tracking hasn’t updated for more than 3 business days, or your order is past the estimated delivery window:. Note: If a parcel is confirmed lost in transit by the carrier, a team member will confirm the next step and provide your choice of a
My order arrived damaged or items are missing
We’re sorry and we’ll make this right. Please contact us immediately after delivery with:. For items damaged in transit or missing from your order, we’re happy to provide a replacement or refund. Before we can do this, please provide your order detai
How can I get a copy of my Tax Invoice?
All purchases on www.toysrus.com.au will receive an Order Confirmation Email. There is a link on this email to download a copy of your Tax Invoice. For those who purchase from Toys"R"Us through one of the various Marketplaces, you will need to contac
What is your Shipping Policy?
At Toys"R"Us, we aim to deliver top notch service. That includes getting your order to you as quickly as possible. Please find our shipping policy below:. https://toysrus.com.au/pages/shipping-information