My order hasn’t arrived or tracking has stopped moving. Help!Updated 21 days ago

If your tracking hasn’t updated for more than 3 business days, or your order is past the estimated delivery window:

1. Check the tracking link in your shipping confirmation email for any delivery attempts or collection notices.

2. Check with household members and neighbours and look for a carrier card.

3. Contact us with your order number and we’ll lodge an enquiry with the carrier on your behalf.

Note: If a parcel is confirmed lost in transit by the carrier, a team member will confirm the next step and provide your choice of a replacement or full refund. The team will complete the approved resolution. We cannot issue the replacement or refund before the carrier confirms the loss.