Can I Change or Cancel my Order?Updated 20 days ago

If you need to cancel or change your order (items, quantities, or delivery address), contact us immediately. We’ll try to catch your order before it leaves the warehouse.

Partner Warehouse products may be eligible for a change or cancellation request before dispatch, but this is not guaranteed because they are fulfilled outside of our control. Contact us immediately so a team member can review the request.

We aim to dispatch within 1 business day, so there’s a very short window to make changes. If your order has already been dispatched, we can no longer change or cancel it.

In that case, you can initiate a return with us, return the unopened product as soon as you receive it, and we’ll process a refund to your original payment method once it arrives back at our warehouse (see our Returns policy).