My order arrived damaged or items are missingUpdated 21 days ago

We’re sorry and we’ll make this right. Please contact us immediately after delivery with:

• Your order number

• Photos of the damaged item and the packaging (please keep both)

• A description of what’s damaged or missing

For items damaged in transit or missing from your order, we’re happy to provide a replacement or refund. Before we can do this, please provide your order details and photos of the issue so a team member can review the case and confirm the outcome. Usual approved outcomes are a replacement, refund, or, in some cases, store credit.

You will never pay return shipping for a damaged, faulty, or incorrectly supplied item.