Warranty & Faulty Items

FAQ's for Warranty Questions or Faulty Items - Toys"R"Us

What is your Warranty Policy?

At Toys"R"Us, we strive for excellence and love to support our customers. Please see our warranty policy for more information:. Most products are generally covered by a 12-month manufacturer warranty unless the product page, owner’s manual, or applic

I need product setup assistance, Technical Support or Troubleshooting

Our Toys"R"Us Help centre provides an easy location for you to contact our friendly team. Simply use the contact form or speak with Geoffrey, our helpful AI Assistant to get in touch with us. Please note, we may not have additional product informatio

What are your T&C's?

Please see our Toys"R"Us T&C's below:. https://toysrus.com.au/pages/terms-and-conditions