What is your Warranty Policy?Updated 21 days ago

At Toys"R"Us, we strive for excellence and love to support our customers. Please see our warranty policy for more information:

Most products are generally covered by a 12-month manufacturer warranty unless the product page, owner’s manual, or applicable terms state otherwise. Consumable and single-use products may have different coverage. Warranty eligibility depends on the product, purchase details, and issue.

If a claim is approved, the possible outcome may be a repair, replacement, or refund. A team member will review the claim and confirm which option applies.

Please review the full policy here: Warranty & Returns Policy – Toys"R"Us Australia

You can contact our team from the Help Centre if you have any questions or need support.