Returns & Refunds
Product Return & Refund FAQ's - Toys"R"Us
What is your Change-of-Mind Returns Policy?
To start a return, contact us first via the contact form or the AI assistant. Don’t send anything back to us, or to the manufacturer, without a Return Authorisation (RA) Number, as returns without one may be delayed or unable to be processed. We will
How do I return an Item?
To initiate a return, please follow the below process:. Keep your postage receipt. If you’re returning a faulty item and are entitled to reimbursement of return postage, we’ll need the receipt to reimburse you. If a returned item is found to be not f
When will I receive my refund?
Once your return is approved and is received and inspected at our warehouse, we’ll process your refund to the same payment method you used to pay (including Afterpay and PayPal refunds, which follow those providers’ timelines). We’ll email you when y
Can I Exchange an Item?
We don’t offer exchanges. You are welcome to return the product under the change-of-mind policy and get a refund, provided it meets our return terms. You can reorder the required product.