What is your Change-of-Mind Returns Policy?Updated a month ago

To start a return, contact us first via the contact form or the AI assistant.

Don’t send anything back to us, or to the manufacturer, without a Return Authorisation (RA) Number, as returns without one may be delayed or unable to be processed.

We will provide the RA once the return has been approved.

For change-of-mind returns:

• Return shipping costs are your responsibility

• Original shipping fees are not refunded

• Refunds are issued to your original payment method once the item is received and inspected at our warehouse

• There is no restocking fee imposed

Some items cannot be returned for change of mind:

• Personal care / Hygiene items (breast pumps, massagers)

• Opened Items

• No Change-of-Mind Returns are available for Partner-warehouse products

Please Note: This change-of-mind policy is in addition to your rights under the Australian Consumer Law - Faulty items are always covered regardless of the 30-day window (see our Faulty Items article).