What is the best way to contact Toys"R"Us?Updated 21 days ago
The fastest ways to reach us are:
- AI Assistant Chat on toysrus.com.au - Our assistant can answer instantly 24/7 and our team is available 8:30 am to 4:30 pm, Monday to Friday, Melbourne Australia time
- Contact form in this Help Centre - Creates a ticket you can track
- Email: [email protected]
- If you purchased on one of the various Marketplaces, you can contact us through the marketplaces’ support portal.
To help us to help you faster, always include your order number and, for product issues, photos or video of the problem.
We aim to respond to all enquiries within 1 business day. Response times may be longer during major sale periods or busy times.